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DigiDocFlow brings the power of scanning simplicity to everyone. DigiDocFlow offers you the chance to create a digital archive by scanning directly from your multifunctional device. Below are the ways we are here to support and assist you.

Nuance discovered that a third party component of DigiDocFlow expired and results in a critical error where files are not being processed after July 31, 2011. There is no indication at either the device or administration UI that the software has stopped working. 

This issue impacts DigiDocFlow  build numbers,, and

For additional information, including how to obtain hot fixes, please go to:

Customer Login

Customer Support Portal

Log in here
DigiDocFlow Website

Visit our product website.   Here support activation icon
Registration & Activation

Online registration takes only a moment and gives you several advantages.   Here support download icon

Software updates, drivers, service packs and patches (valid contract needed for downloads).   Here

Hardware Compatibility

Check here for the latest list of certified devices that work with your Nuance product.   Here

Telephone Support

Technical Support

781-565-4045 option 2

For help configuring or problems encountered using your Nuance Desktop Product, call to speak with a Technical Support advisor. Account creation and product registration are required for Technical Support.

Speed up support calls by creating an account and registering your product before calling.

US Hours: Monday-Friday, 9am to 6pm (EST/EDT)
US Phone: 781-565-4045 option 2

EMEA Hours: Monday-Friday, 8:30-5:30 (CET/CEST)
EMEA Phone: Netherlands +31 (0) 33 711 0655, United Kingdom +44 (0) 208 734 3670

   Nederland & België

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