When the interaction starts with an effortless authentication process you’re free to deliver real value to the customer.
Your customer’s voice is analyzed for hundreds of unique characteristics that are then compared to the voiceprint on file.
By design, voice authentication overcomes the security issues facing knowledge-based authentication today.
Banco Santander Mexico Says 'Adiós' to PINs and Passwords case study
Learn how the bank successfully deployed voice biometrics to replace PINs, passwords and security questions in its automated phone system.
VocalPassword provides voice platforms, web servers and authentication servers with identity verification capabilities through the use of voice biometric matching engines. Once the customer’s voice is captured speaking the passphrase, the audio is transferred to VocalPassword along with a claimed identity. The captured voice is then compared with the relevant stored voiceprint and a verification result is provided by VocalPassword. In parallel, the captured voice is also compared to a fraudster voiceprint database, also known as a blacklist, to check if the voice belongs to a known malicious individual.
To enroll a voiceprint in VocalPassword the customer is asked to speak the passphrase three times.
To verify an individual, VocalPassword compares the spoken passphrase to the relevant stored voiceprint.